Last updated: 31 August 2026

General terms and conditions of use and sale — MaCaisse

These general terms and conditions (hereinafter the “Terms”) govern access to and use of the MaCaisse service, available at macaisse.net and through the mobile application of the same name.

The service is published by SAGATEC — Société d’informatique, domotique et sécurité, a limited liability company (SARL) under Moroccan law incorporated under Moroccan law, whose registered office is located at Lot Kortoba, Secteur 1, Meknès, Morocco — ICE: [[ICE]] — RC (trade register): [[RC]] — IF (tax ID): [[IF]] — email: info@sagatec.ma — telephone: +212 5 35 46 32 58 (landline) — +212 6 45 56 02 90 (management) (hereinafter the “Publisher”).

Creating an account, activating a tablet or paying for a subscription entails full and unreserved acceptance of these Terms. The Service is intended for professionals: the Merchant declares that it subscribes to the Service in the course of its professional activity.

1. Purpose

The purpose of these Terms is to define the conditions for the supply of, subscription to and use of MaCaisse, point-of-sale software intended for merchants (café-restaurants, retail shops, hair salons and similar businesses), as well as the respective rights and obligations of the Publisher and the Merchant.

They apply to all components of the Service: the point-of-sale (POS) application installed on tablets, the online merchant area, the synchronisation application programming interface (API) and, where applicable, the optional modules described in Article 3.

Any contrary terms issued by the Merchant (purchasing conditions, standard purchase order) may not be relied upon against the Publisher, unless expressly accepted by the latter in writing.

2. Definitions

Publisher

SAGATEC — Société d’informatique, domotique et sécurité, the supplier of the Service.

Merchant (or “Customer”)

The natural or legal person holding the MaCaisse account, who subscribes to the Service and operates it in its point(s) of sale.

Account

The unique credentials (email address and password) giving access to the online merchant area. An Account may group together several Shops.

Shop (or “Boutique”)

A point of sale attached to the Account. Each Shop has its own data (catalogue, sales, customers, settings), its own Tablet quota and its own billing.

Tablet (or “Device”)

A terminal (Android or iOS) on which the POS application has been activated and attached to a Shop. Each Tablet uses up one unit of the Shop’s quota.

POS user

An employee of the Merchant who has a record in the application (cashier, salesperson, manager) and logs in to the POS with their own local credentials.

End customer

The Merchant’s customer, for whom a record may be created in the POS (loyalty, credit, top-up account, delivery).

Service

The whole formed by the POS application, the online merchant area, the reseller area where applicable, the synchronisation API and the associated documentation.

Subscription

The right to use the Service, taken out per period and per Shop, in consideration of payment of the prices in force.

Approved Reseller

A partner authorised by the Publisher to create accounts, to set its own selling price and to be invoiced in place of the Merchant.

3. Description of the Service

3.1 POS application

The POS application is installed on the Merchant’s tablets and covers payment collection, catalogue management (items, categories, VAT, compositions), tickets and invoices, payment methods, discounts, customers and loyalty, credit sales and top-up accounts, goods receipt notes and suppliers, the booking planner, ticket printing on network printers, as well as till reports (including the Z report).

It operates in either of two data modes, at the Merchant’s choice:

• SQL Server mode: the POS connects directly to a database already operated by the Merchant, on the Merchant’s own network;
• Local mode (SQLite): the POS keeps its own database on the tablet and works without a permanent connection.

Three business operating modes are offered (Café-Restaurant, Retail, Hair salon); the mode selected determines certain features (tables, kitchen, held tickets, salesperson per item).

3.2 Online merchant area

The merchant area, accessible from a browser, makes it possible in particular to view and edit the catalogue, to monitor sales and reports, to view customers and suppliers, to manage the attached Tablets, to track the subscription and to download invoices and receipts.

3.3 Synchronisation

In local mode, the Tablet periodically pushes the Shop’s data to the Publisher’s servers (catalogue, sales, sale lines, payments, cancellations, goods receipts, suppliers, End customer records, credit accounts, POS users, settings, printers) and pulls back the changes made from the web. Synchronisation is scoped to the Shop associated with the Tablet: a Tablet does not access another Shop’s data.

Details of the data transmitted, of its purpose and of its retention are set out in the privacy policy, which forms an integral part of these Terms.

3.4 Optional modules

• Multi-tablet over a local network: one Tablet designated as the “master” exposes a local service to which the Shop’s other Tablets connect, including without Internet access.
• Artificial intelligence features (menu import from a photo, image bank, item illustration): they produce suggestions which the Merchant must review and validate. The Publisher does not guarantee the accuracy or the completeness of the results produced by a model. These features may be subject to a usage quota.
• Delivery integration (Glovo): it relies on a third-party gateway and on the account that the Merchant holds with the delivery platform. Its operation depends on services that the Publisher does not control.

3.5 What is not included

Unless separately agreed in writing, the following are not supplied under these Terms: hardware (tablets, printers, cash drawers, scanners, network), Internet access, electricity, on-site installation, data migration from other software, or staff training. The Merchant is responsible for the compatibility of its hardware with the published versions of the application.

Tax compliance. The Merchant remains solely responsible for complying with its accounting and tax obligations. The Publisher does not warrant that the Service, as it stands, satisfies any particular tax certification or approval requirement.

4. Account creation and validation by the Publisher

An Account is created from the application, when a first Tablet is activated, or is created by the Publisher or by an Approved Reseller on the Merchant’s behalf.

The process involves sending a six-digit verification code to the email address provided, followed by entry of the identification and billing information (name, company name, address, ICE, telephone, country) as well as the Shop’s information.

The Publisher reserves the right to refuse, suspend or defer the opening of an Account, in particular in the event of manifestly inaccurate information, suspected fraud, circumvention of a previous subscription or an outstanding unpaid balance. The opening of an Account does not in itself grant a right of use: that right arises from an active subscription or from an approved trial period.

The Merchant warrants the accuracy of the information provided and undertakes to keep it up to date, in particular its email address, telephone number and billing details.

5. Trial period

A free trial period of 14 days may be granted. It is not automatic: the request is subject to validation by the Publisher, which accepts or refuses it at its sole discretion. Acceptance is notified by email and sets the start and end dates.

During the trial, the Service is provided “as is”, with no availability commitment and no priority support. On expiry, in the absence of a Subscription, access to the features subject to subscription is discontinued. Data already recorded is not erased by the mere fact of the trial expiring; its fate is governed by Article 13.

Only one trial period is granted per Merchant. Opening successive accounts in order to chain trial periods constitutes a breach of these Terms.

6. Subscription, prices and billing

6.1 Principle

Use of the Service is subject to a paid Subscription. The Subscription is taken out per Shop and covers a set number of Tablets (quota). Each Shop has its own expiry date, its own billing and its own quota.

6.2 Prices

Prices are expressed in Moroccan dirhams (DH) and are those displayed on macaisse.net and restated in the merchant area at the time of subscription. They comprise:

Prices are exclusive of tax; the applicable VAT at the rate of 20% is added where applicable and appears on the invoice. The Publisher may amend its prices; any amendment has no effect on a period already paid for and applies to the following renewal, subject to prior notice to the Merchant.

Where the Account was taken out through an Approved Reseller, the price paid by the Merchant is the one set by that Reseller; billing may then be addressed to the Reseller, who is the sole debtor towards the Publisher.

6.3 Billing and documents

Each confirmed payment gives rise to the issue of an invoice numbered FAC- or a receipt numbered REC-, which can be viewed and downloaded from the merchant area. The documents reproduce, frozen as at the date of issue, the billing details entered by the Merchant (company name, address, ICE, country and email address). These particulars remain carried by the accounting document, including after a request for deletion of the Account (Article 13.4). It is for the Merchant to check this information before payment.

6.4 Renewal

The Subscription does not renew automatically by direct debit: no payment method is retained by the Publisher for recurring charging. Renewal results from a new payment made by the Merchant before the expiry date.

On the expiry date and failing payment, the Shop’s subscription automatically moves to “expired” status. The Tablets concerned then switch to restricted access until the situation is regularised. The Merchant may be invited, from the POS, to open the subscription area by means of a single-use, time-limited login link.

7. Payment methods — no in-app purchases

Important point: the MaCaisse subscription is taken out and paid for exclusively on the macaisse.net website. The mobile application offers no in-app purchase; it collects no bank card data and carries out no collection of funds for the benefit of the Publisher.

The accepted payment methods are:

• PayPal, from the merchant area of the website. The transaction itself is processed by PayPal, whose terms and privacy policy apply. The price is denominated in dirhams (DH); as the gateway is settled in euros, it is the Publisher that converts the amount into euros, at a rate that it sets and may change. That rate is not PayPal’s rate: the amount in euros transmitted to the gateway is calculated before any call to it, and is displayed to the Merchant before the payment is confirmed. If the Merchant’s account or card is denominated in another currency, PayPal or its bank may additionally apply its own fees and its own exchange rate. The Publisher neither receives nor retains the Merchant’s payment credentials;
• Cash, bank transfer or card, collected offline and recorded by the Publisher or by an Approved Reseller, upon proof of payment.

The subscription period is credited only after actual confirmation of payment. In the event of rejection, non-payment or chargeback, the Publisher may suspend access without notice until the situation is regularised.

Refunds. As the Service is intended for professionals and access is opened immediately, sums paid are not refundable as of right. The Publisher may nevertheless grant a full or partial refund (double payment, manifest error, prolonged failure attributable to it); it then gives rise to the issue of a credit note numbered AV- and, where applicable, to the corresponding reduction of the subscription period. A refund of a payment collected in euros is calculated on the basis of the amount in DH appearing on the accounting document.

8. Merchant’s obligations

8.1 Accuracy and lawfulness of data

The Merchant is solely responsible for the data it enters or imports: catalogue, prices, VAT rates, sales, customer records, photographs and images. It warrants that it holds the necessary rights over the content it uploads and undertakes not to introduce into the Service any unlawful or defamatory content or content infringing third-party rights.

8.2 Security of credentials

The Merchant is responsible for the confidentiality of its account password, of its Tablets’ activation token and of its employees’ credentials. Any operation carried out using its credentials is deemed to have been performed by it. It undertakes to report to the Publisher without delay any loss, theft or unauthorised use.

A POS access password is set when the application is installed. It is for the Merchant to replace it without delay with a code of its own, and then to assign each employee their own code.

Technical warning, stated without reservation: the passwords of POS users (employees) are, as of today, stored and transmitted in clear text between the POS and the servers, as are certain settings passwords (master key, modification and cancellation passwords) contained in the synchronised settings package. The Publisher is working on replacing this storage with a hashing mechanism; until then, the Merchant must assign its employees codes dedicated to the POS, reusing no personal, banking or email password. The tablet’s local database is not encrypted: the tablet must be protected by a screen lock and must not be left unattended.

8.3 Compliance with loi 09-08 (the Moroccan personal data protection act) towards its own customers and employees

A Merchant that records End customer files (name, telephone numbers, email, address, remarks, loyalty card, debts and balances) or employee files acts as a data controller within the meaning of loi n° 09-08 relative à la protection des personnes physiques à l’égard du traitement des données à caractère personnel (Law No. 09-08 on the protection of individuals with regard to the processing of personal data). In that capacity it is for the Merchant, and the Publisher cannot act in its place:

• to complete the required formalities with the CNDP (Commission nationale de contrôle de la protection des données à caractère personnel — the Moroccan personal data protection authority) before going live;
• to inform its customers and employees of the collection, of its purpose and of their rights of access, rectification and objection;
• to obtain their consent where it is required, in particular for a loyalty programme or a commercial solicitation;
• to collect only relevant data — in particular not to record sensitive data (health, opinions, origin, private life) in free-text fields such as the remarks in the customer record;
• to respond itself to requests from its customers and employees, the Publisher acting only as technical support at the Merchant’s request.

POS employee records: prior authorisation from the CNDP. In its current version, the application identifies each POS user by their national identity card number (CIN), which is carried over onto sales, sale lines, payments, cancellations and goods receipts. The national identity card number is data whose processing requires, under Article 12 of loi n° 09-08, prior authorisation from the CNDP, and not a mere declaration. It is for the Merchant to obtain that authorisation before creating employee records, or to refrain from entering a real CIN number and to use an internal staff number instead.

For this data, the Publisher acts as a data processor: it processes it solely in order to provide the Service, in accordance with the Merchant’s instructions, and does not exploit it for its own commercial purposes, for advertising, or by resale to third parties. The respective roles are set out in detail in the privacy policy.

8.4 Prohibited uses

The Merchant undertakes in particular not to:

• share a single Subscription between several distinct points of sale, or circumvent the Tablet quota;
• resell, sub-license, rent out or make the Service available to a third party, otherwise than in the capacity of Approved Reseller;
• access the API by any means other than the supplied application, probe it, overload it, or extract data from it on a mass scale;
• attempt to access the data of another Shop or of another Account;
• use the Service for unlawful purposes or to conceal a commercial activity from the authorities.

9. Availability, maintenance and changes

The Publisher implements reasonable means to keep the Service accessible, but does not guarantee any availability rate: no service level agreement (SLA), no late penalty and no warranty of uninterrupted or error-free operation are granted under these Terms.

Access may be interrupted or degraded, in particular in the event of maintenance, updates, failure of the hosting provider, the network or a third-party service (payment gateway, email sending service, AI provider, delivery gateway), or in the event of force majeure. The Publisher endeavours to announce scheduled work in advance where possible.

The Publisher may change the Service, and add, modify or withdraw features. The withdrawal of a significant feature is announced within a reasonable period; if it makes the Service substantially unsuitable for the Merchant’s needs, the Merchant may terminate under the conditions of Article 13 and obtain a pro rata refund of the unused portion of the period paid for.

Support is provided by email at info@sagatec.ma and, where applicable, by telephone on +212 5 35 46 32 58 (landline) — +212 6 45 56 02 90 (management), on business days and during business hours, with no undertaking as to response time.

10. Offline operation and deferred synchronisation

In local mode, the POS works without an Internet connection: sales are recorded on the tablet and transmitted later, when the connection is restored. This has the following consequences, which the Merchant acknowledges and accepts:

• the data displayed in the merchant area may be out of step with the POS, in particular for as long as a tablet has not synchronised;
• until synchronisation has taken place, the data exists only on the tablet: loss, theft, breakage or reinstallation of the device results in the permanent loss of data not yet transmitted;
• in a multi-tablet local network configuration, unavailability of the “master” tablet suspends payment collection on the client tablets;
• the synchronisation Service does not constitute a backup service: it restores only the data actually received by the servers, and the Publisher gives no undertaking as to backup or restoration.

The Merchant is advised to check the synchronisation status of its Tablets regularly and to keep its own accounting records in accordance with its legal obligations.

11. Limitation of liability

The Publisher is bound by a best-efforts obligation (obligation de moyens). Its liability can be incurred only in the event of proven fault and for direct and foreseeable damage.

The following are in particular excluded from its liability:

• loss of business, loss of turnover, loss of customers, damage to image and, more generally, any indirect damage;
• the consequences of erroneous data entry, of unsuitable configuration (prices, VAT, discounts, employee rights) or of any handling by an employee of the Merchant;
• the loss of unsynchronised data, as well as the loss or corruption of the local database of a tablet that is lost, stolen, broken, reset or uninstalled;
• failures of the hardware, the local network, Internet access, the printers or the SQL Server database operated by the Merchant in SQL mode;
• failures of third-party services essential to certain features (payment gateway, email sending, AI provider, delivery gateway);
• the results produced by the artificial intelligence features, which are mere suggestions subject to validation by the Merchant;
• use of the Service by a third party by means of credentials whose confidentiality the Merchant has failed to ensure;
• the consequences of an account deletion requested by the Merchant or by a person using its credentials (Article 13.4);
• the Merchant’s breaches of its own legal, accounting, tax or data protection obligations towards its customers and employees.

In any event, and save in the case of gross negligence or wilful misconduct, the Publisher’s total liability, on all grounds combined, is limited to the amount excluding tax actually paid by the Merchant in respect of the Subscription during the twelve (12) months preceding the triggering event.

12. Intellectual property

12.1 Publisher’s ownership

The Service — source and executable code of the application, of the back office and of the API, databases, interfaces, mock-ups, texts, illustrations, shared image bank, documentation, as well as the distinctive signs “MaCaisse”, the associated logo and the macaisse.net domain name — remains the exclusive property of the Publisher or of its licensors. These Terms entail no assignment of any intellectual property right.

12.2 Licence granted to the Merchant

The Publisher grants the Merchant, for the duration of the Subscription and for the sole territory in which its Shops operate, a personal, non-exclusive, non-transferable and non-sub-licensable licence to use the Service, within the limit of the Tablet quota subscribed for and solely for the internal needs of its commercial activity.

12.3 Prohibitions

Save as otherwise provided by mandatory law, the Merchant undertakes not to: decompile, disassemble, reverse-engineer or attempt to access the source code; modify, adapt, translate or create a derivative work of the Service; copy, redistribute, publish or make available the application or its installation file; operate the Service under another brand, another visual identity or another name (“re-skinning”), resell it or offer it on a white-label basis; remove or conceal proprietary notices, version numbers or distinctive signs; circumvent the licensing, activation or quota mechanisms.

Any breach of this article entitles the Publisher to suspend access without notice, without prejudice to any legal action.

12.4 Merchant’s data

The data entered by the Merchant and by its employees (catalogue, sales, customers, suppliers, uploaded images) remains its property. The Merchant grants the Publisher the strictly necessary right to host, reproduce and process it for the sole purposes of providing the Service and of ensuring its technical support.

13. Term, termination and fate of the data

13.1 Term

These Terms apply from the creation of the Account and for the entire duration of use of the Service. The Subscription is entered into for the period paid for, per Shop.

13.2 Termination by the Merchant

The Merchant may stop using the Service at any time: it simply has to not renew the Subscription on its expiry date. No notice is required and no indemnity is due. The period already paid for is not refunded, except where Article 9 applies (withdrawal of a significant feature) or as a goodwill gesture by the Publisher.

The Merchant may also request the deletion of its Account and of its data, by either of the following two routes:

• from the application: side menu → “Cloud account” → at the bottom of the screen, the red “Delete my account” button. A dialog box sets out the consequences of the operation and asks for the MaCaisse account password (that of the macaisse.net website, not the POS access code), followed by confirmation via “Delete permanently”. Deletion is then carried out immediately; the screen displays the confirmation. No cooling-off period, no grace period and no confirmation email attach to it. This menu entry is reserved for POS users holding the administrator profile; Approved Reseller accounts and administration accounts cannot be deleted in this way and must go through support;
• by email to info@sagatec.ma, from the Account’s email address, if the Merchant no longer has access to a Tablet. The Publisher undertakes to process the request within a maximum period of thirty (30) days.

The online merchant area does not, as of today, include a self-service Account deletion feature. The detailed procedure and its limits are set out on the Account and data deletion page.

13.3 Termination or suspension by the Publisher

The Publisher may suspend access, immediately and without indemnity, in the event of non-payment, fraudulent use, harm to the security or integrity of the Service, or serious breach of Articles 8 and 12. For any other breach, termination takes place after a formal notice sent by email has remained without effect for fifteen (15) days.

The Publisher may also cease operating the Service; it then informs the Merchants within a reasonable period and refunds, pro rata, the unused portion of the period paid for.

13.4 Fate of the data after termination or deletion of the Account

The Publisher sets out, without concealment, the actual state of its arrangements:

• the expiry of a subscription does not entail any automatic deletion of the data; it remains hosted so as to allow a later resumption;
• deletions performed from the POS are, for most records, logical deletions: the row is marked as deleted and ceases to be used, without immediately disappearing from the database;
• deletion of the Account, requested in accordance with Article 13.2, actually destroys: the Shops and the entirety of their synchronised content (sales and sale lines, payments and collections, cancellations, goods receipts and suppliers, items and categories, End customer records, POS user records and their rights, VAT rates, settings and printers), the Tablets and their access tokens, as well as the attached subscriptions;
• the account row is retained, emptied of all personal data: the name, company name, billing details, ICE and telephone number are blanked out and the password is replaced with a random value. That row survives for the sole purpose of continuing to carry the accounting documents;
• the email address is released: it is replaced in the Account by an internal technical address at @macaisse.invalid. The Merchant may therefore, if it so wishes, open a new Account later with the same address;
• subscription invoices, receipts and credit notes are retained, as are the corresponding payments, in performance of the Publisher’s accounting and tax obligations. This must be stated clearly: these documents contain a snapshot of the billing details frozen as at the day they were issued, including the email address entered at that time, so that some identifying information subsists after deletion;
• technical logs (connections, activations, synchronisations) are purged periodically, in the course of maintenance operations;
• the data present on the tablet is erased only by uninstalling the application or by clearing its local data, an operation which is the Merchant’s responsibility.

Retrieval before leaving. The Merchant is advised to export or print, before any deletion request, the records it needs (sales, reports, invoices). Deletion is immediate and irreversible: once carried out, no restoration is possible.

14. Amendment of these Terms

The Publisher may amend these Terms to take account of changes to the Service, to regulations or to its prices.

The version in force is the one published on this page, whose update date appears at the top. The Merchant is advised to consult it periodically: the Publisher does not, as of today, have an announcement system in the merchant area or any automatic message broadcasting, and therefore promises no notification through such a channel. Where a substantial amendment warrants it, the Publisher endeavours to inform subscribing Merchants by email sent to the Account’s address.

Continued use of the Service after the publication of a new version constitutes acceptance of that version; failing that, the Merchant may terminate under the conditions of Article 13. A price change has no effect on a period already paid for (Article 6.2).

15. Miscellaneous provisions

• Force majeure. Neither party is liable for a failure caused by an event of force majeure within the meaning of Moroccan law (natural disaster, fire, general power or network outage, decision of an authority, large-scale cyber-attack).
• Assignment. The Merchant may not assign its Account or the benefit of these Terms without the Publisher’s written consent. In the event of a sale of its business, it shall inform the Publisher so that the transfer of the Account can be formalised. The Publisher may assign this contract in the event of a corporate transaction affecting its structure, provided that it informs the Merchant.
• Severability. If any provision is held to be void or unenforceable, the others remain in force and the provision concerned is replaced by a valid provision of equivalent effect.
• No waiver. The fact that a party does not rely on a breach does not constitute a waiver of its right to rely on it later.
• Evidence. The technical logs and the records of the Publisher’s servers shall be evidence between the parties, unless proven otherwise, as regards connections, activations, synchronisations and payments, for as long as they have not been purged (Article 13.4).
• Entire agreement. These Terms, the privacy policy, the Account and data deletion page and the legal notice constitute the entire agreement between the parties in respect of the Service.
• Language. These Terms are drafted in French. The translations offered on the website are provided for information purposes; in the event of any discrepancy, the French version prevails.

16. Governing law and jurisdiction

These Terms are governed by Moroccan law, in particular the Dahir forming the Code of Obligations and Contracts, Law No. 53-05 on the electronic exchange of legal data and loi n° 09-08 relative à la protection des personnes physiques à l’égard du traitement des données à caractère personnel (Law No. 09-08 on the protection of individuals with regard to the processing of personal data).

In the event of a dispute, the parties will endeavour to seek an amicable solution within thirty (30) days of the written claim sent to info@sagatec.ma. Failing agreement, any dispute falls within the exclusive jurisdiction of the Commercial Court of Meknès (Morocco), the Service being reserved for professionals acting in the course of their business, including where there are multiple defendants, third-party warranty claims or urgent proceedings.

Claims relating to personal data may in addition be brought before the CNDP (Commission nationale de contrôle de la protection des données à caractère personnel).

17. Contact

SAGATEC — Société d’informatique, domotique et sécurité — limited liability company (SARL) under Moroccan law
Lot Kortoba, Secteur 1, Meknès, Morocco
ICE: [[ICE]] · RC: [[RC]] · IF: [[IF]]
Email: info@sagatec.ma · Telephone: +212 5 35 46 32 58 (landline) — +212 6 45 56 02 90 (management)
Website: macaisse.net