Delete my MaCaisse account
Last updated: 31 August 2026
This page explains how to permanently delete your MaCaisse account and the associated data hosted on macaisse.net. You do not need to be logged in to read it.
Read this before you start:
- Deletion is irreversible. There is no trash bin and no possible restoration.
- It affects the entire account: all your shops, all your tablets, all your point-of-sale employees.
- If a subscription is running, it ends with the account. Deletion does not trigger any automatic refund.
- It requires the MaCaisse account password, the one used to log in to macaisse.net. This is not the point-of-sale password: a point-of-sale employee cannot delete the account.
- If you wish to keep a record (sales reports, item list, customer records), export or print your documents before starting the deletion.
1. Deleting from the app (immediate)
- Open the MaCaisse app on your tablet or your phone, using an administrator point-of-sale account.
- Open the side menu, then the “Cloud account” screen.
- Scroll to the bottom of the screen and tap the red “Delete my account” button.
- A dialog restates the warning and asks you for the password of your MaCaisse account (the one for the macaisse.net website).
- Tap “Delete permanently”.
The deletion is then carried out immediately on our servers, in a single operation: the screen displays the confirmation. There is no cooling-off period, no form to fill in and no confirmation e-mail to wait for — your e-mail address is released in the same operation and is therefore no longer tied to any MaCaisse account — your mailbox itself is unaffected. Once the screen has been confirmed, there is nothing left to do.
Reseller or administrator accounts cannot be deleted by this route: the request is refused by the server, and you must go through the e-mail procedure below.
2. Deleting by e-mail (if you no longer have the app)
- Write to info@sagatec.ma, from the account's e-mail address.
- Subject: Deletion of my MaCaisse account.
- State in the message: the account's e-mail address and the name of the shop or shops concerned.
- We may ask you to confirm your identity (for example the number of a subscription invoice) before carrying out the request.
- We confirm the deletion to you by return e-mail once it has been done.
Processing time: 30 days maximum from receipt of your request. The deletion obtained by this route is the same as the one performed from the app, and produces exactly the same effects.
What is erased
The deletion erases from our servers:
- your shops (name, address, telephone number) and all of their synchronized content;
- your sales: tickets, sale lines, payments taken, cancellations;
- your catalogue: items, categories, photos, compositions, VAT rates;
- the records of your end customers uploaded from the point of sale: name, telephone numbers, e-mail, address, loyalty card, points, notes, as well as the associated credit and top-up accounts;
- your point-of-sale employees: user records, permissions and roles, commission settings;
- the synchronized point-of-sale settings;
- your tablets: the device registrations and connection tokens, which are revoked;
- your subscriptions.
Once the deletion has been carried out, logging in to macaisse.net is no longer possible and the linked tablets stop synchronizing.
What remains, and why
We prefer to tell you precisely rather than to claim that nothing remains.
Your account record, emptied
The technical record of your account is not destroyed: it is emptied of all personal data and serves only to carry the accounting documents described below. In practical terms:
- name, company, contact details and billing information (address, ICE, telephone number) are reset to blank;
- the password is replaced with a random value: nobody can log in to this account any more;
- your real e-mail address is released and replaced with an internal technical address ending in
@macaisse.invalid. If you wish, you can therefore sign up again later with the same e-mail address: it will be a new account, without any of your former data.
Accounting documents
| Data retained | Why | Retention period |
|---|---|---|
| Subscription invoices and receipts (FAC- and REC- documents): number, date, amount, and the snapshot of the billing details as they appeared on the document at the time it was issued — name, company, address, ICE, as well as the e-mail address frozen on the invoice. | Accounting and tax obligation: these are supporting documents which the publisher is legally required to keep. They cannot be erased on request. | 10 years from the close of the financial year concerned, in accordance with Moroccan accounting and tax legislation. |
| Subscription payments: amount, date, payment method, and, for a payment made by PayPal, the transaction reference and the payer information returned by the gateway, kept together with the accounting document. | Proof of the payment received, accounting reconciliation, handling of a dispute or a refund. | Same period as the invoice to which the payment relates. |
| Technical server logs: connection and error traces, containing the e-mail address used and the originating IP address. | Security of the service: detection of intrusion attempts and brute-force attacks, incident diagnosis. | Purged periodically during maintenance operations. They make it possible neither to reopen the account nor to reconstruct your sales or your customer records. |
These items are neither exploited commercially nor passed on to third parties outside of our legal obligations.
Erasing only part of my data
You are not obliged to delete everything. On written request to info@sagatec.ma, from the account's e-mail address, we can reset one shop without touching the rest of the account: its sales, its stock and purchases, its customer records, its suppliers, or its tablet registrations — as you choose, item by item.
Specify the shop concerned and what you want erased. This operation is likewise irreversible, and it covers the data attached to the designated shop; older records that are not attached to any shop may remain, and we will tell you if that is the case. Processing time: 30 days maximum.
The data left on your tablet
MaCaisse also works offline: a complete copy of your point of sale (items, sales, customer records, employee accounts) is stored on the tablet itself. Deleting the online account does not erase this local copy.
To erase the data from the device, uninstall the app:
- Android: press and hold the MaCaisse icon → Uninstall. Or: Settings → Apps → MaCaisse → Storage → Clear data, then Uninstall.
- iOS / iPadOS: press and hold the MaCaisse icon → Remove App → Delete App.
If you resell or give away the tablet, do this before parting with it. Repeat the operation on every tablet used.
A word about your own customers' data
The records of your business's customers belong to you: you are the party responsible for them, MaCaisse merely hosts them on your behalf. By deleting your account, you are requesting their erasure from our servers. The obligations incumbent on you towards those individuals (informing them, responding to their requests, keeping your own accounting documents) remain yours.
Need help?
A question before deleting, or a request that is not going through: write to info@sagatec.ma or call +212 5 35 46 32 58 (landline) — +212 6 45 56 02 90 (management).
Other pages
- Privacy Policy — Français
- General Terms of Use — Français
- Delete my account (this page) — Français
- Legal notice — Français